JahSing 3 Media Player — Subscription Refund Policy

Effective Date: September 11, 2026

This Refund Policy governs subscription payments for digital services accessed through the JahSing 3 media player (“the Device”), provided by Eschateq Ltd. (“Eschateq,” “we,” “us”). By subscribing, you agree to the terms set out below:

1. Governing Jurisdiction

This Policy, and any subscription agreement entered into with Eschateq for JahSing 3 digital services, is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from or relating to this Policy or the underlying subscription shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. Nothing in this Policy limits any statutory right or remedy available to consumers under applicable Ontario or Canadian consumer protection legislation, which shall prevail to the extent of any conflict.

2. Eligible Refund Scenarios

Subscription payments may be refunded under the following circumstances:

Scenario	Condition	Refund Eligibility
Duplicate billing	The same subscription period is charged more than once	Full refund of the duplicate charge
Service outage	Eschateq’s digital services are unavailable for more than 72 consecutive hours due to a fault on Eschateq’s end	Pro-rated refund for the affected period
Cooling-off cancellation	Subscriber cancels within 15 days of initial signup and has not substantially used the service	Full refund
Billing error	An incorrect amount is charged due to a pricing or processing error	Refund of the difference, or full refund as applicable
Non-delivery of content	A specific paid feature or content package was charged but never made accessible	Full refund of that charge
Unauthorized transaction	A subscription was activated without the account holder’s authorization, reported within 30 days	Full refund, pending verification

Refund requests must be submitted within 30 days of the relevant charge via the contact details in Section 5. Approved refunds are processed and issued to the original payment method within up to 30 days of approval.

3. Cooling-Off Period

As the minimum subscription term for JahSing 3 digital services is one (1) month, subscribers may cancel within 15 days of initial signup and receive a full refund, provided the service has not been substantially used during that period. Cancellations requested after the 15-day cooling-off period are subject to the other terms of this Policy and are not otherwise refundable except as described in Section 2.

4. Non-Refundable Circumstances

Payments are not eligible for refund where:

• The subscriber has substantially used the service during the billing period, outside the 15-day cooling-off window;
• Dissatisfaction stems from user preference rather than a genuine service defect;
• The Device has been modified, jailbroken, or used outside its intended specifications; or
• The claimed issue results from the user’s own hardware, network, or third-party software.

5. How to Request a Refund

1. Contact JahSing support at support@jahsing.com with your account details and order/transaction ID.
2. State the reason for the request, referencing the applicable scenario in Section 2.
3. Allow up to 30 days for review, a decision, and (if approved) processing of the refund.

6. Limitation of Liability

Eschateq Ltd. accepts no liability for user misadventure or for the failure, interruption, degradation, or discontinuation of JahSing 3 digital services, including but not limited to data loss, missed content access, device malfunction arising from misuse, or any consequential, incidental, or indirect damages arising from use of the Device or its subscription services. Use of the JahSing 3 and its digital services is at the user’s own risk, to the maximum extent permitted by the laws of Ontario and Canada. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited under applicable Ontario or Canadian law.

7. Policy Changes

Eschateq reserves the right to amend this Policy at any time. Continued use of the subscription after changes take effect constitutes acceptance of the revised terms.

8. Contact

JahSing Support : support@jahsing.com